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Service Ticket

Les services Pièces détachées, Réparations et Assistance technique nécessitent l'activation d'un service Ticket (Dalcos® ST).

Ce système permet la traçabilité de chaque demande de Service: il suffit de renseigner les champs ci-dessous en livrant également la description de l'assistance demandée. Vous recevrez un e-mail confirmant l'activation de la procédure du Service et le numéro de votre Service Ticket.

'Consent For Personal Data Processing'

Informative statement and request for consent in compliance with current provisions on Personal Data Protection (Legislative Decree no. 196/2003)
In compliance with Article 13 of Legislative Decree no. 196/2003, we would like to inform you that your personal data will be processed in full compliance with the law using manual, computerised and electronic means in order to ensure the security and confidentiality of your data.
The purpose of this request for informed consent is to process your data that our company possesses, as well as the data that will be sent to us in the future, in order to send information about our activities. Your personal data (not defined as sensitive by current legislation) provided on the form completed on this page will be processed and will therefore be made known to our internal appointed and identified data officer, who has been trained in compliance with legislation, as well as to the Data Controller and the data processing staff. We ask you to explicitly consent to this processing in order to protect your data in compliance with current legislation.
Any e-mail addresses provided may be used by the company to send advertising materials regarding our services and products or those of subsidiary or affiliated companies.
Failure to provide data, where not mandatory, will be assessed each time by the data controller company and will determine the resulting decisions regarding the importance of the data requested for handling commercial relations.
The data may be communicated in Italy, exclusively for the aforesaid purposes, and may therefore be processed by other persons for these purposes only including:
- our network of agents
- professionals and consultants at our company
- data officers identified in writing and trained in compliance with legislation by the undersigned company.
We would like to inform you that Article 7 of Legislative Decree no. 196/2003 (specified below) gives you the right to know, update, delete and amend your data in our possession or to oppose its use.
The Data Controller is DALLAN S.p.A. based in Via per Salvatronda, 50 - 31033 Castelfranco Veneto (Treviso).

Le service après-vente pour les machines Dalcos® intervient de quatre façons différentes:
  • Service d'assistance téléhonique: gratuit en appelant directement le numéro +39 0423 734111
  • Service Pièces détachées
  • Service Réparations
  • Service Assistance technique
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